Privacy Policy - MyMunic App

MyMunic App ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app ("MyMunic") and related services.

By using our app, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Identification Information

Name, email address, phone number, postal address.
Payment or banking details required to process transactions.

b) Energy Usage Data

Electricity consumption, solar generation, and pushback data.
Meter readings and related energy statistics.

c) Device and Usage Information

IP address, device type, operating system, app version.
App usage patterns and analytics to improve services.

d) Location Information

Approximate location of your energy assets if required for billing or energy optimization.

e) Communications

Messages you send to our support or contact channels.

2. How We Collect Information

Directly from you: When you register, submit forms, or make payments.
Automatically: Through app usage, analytics tools, and device identifiers.
From third parties: Utility companies, payment providers, or energy partners (only when necessary).

3. How We Use Your Information

We use your information to:

Provide and improve the MyMunic App services.
Process payments and manage your wallet balance.
Prevent fraud and secure your account.
Send service notifications, updates, or alerts.
Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

Service providers: Payment processors, cloud storage providers, and analytics partners.
Utility companies: When required for billing or energy management.
Legal authorities: To comply with laws or protect rights.

5. Data Storage and Security

All sensitive data is stored securely using encryption.
We implement security measures to protect against unauthorized access, loss, or disclosure.
Your data is retained only for as long as necessary for services, legal obligations, or dispute resolution.

6. Your Rights

Depending on your location, you may have the following rights:

Access, correct, or request deletion of your personal data.
Withdraw consent to marketing communications.
Object to the processing of your data.
Request a copy of your personal information in a portable format.

To exercise your rights, contact us at: support@mymunicapp.co.za

8. Cookies and Tracking

If you access the app through a web platform, we may use cookies and analytics tools to improve functionality and measure usage.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be communicated through the app or via email. The "Effective Date" at the top will reflect the latest version.

10. Contact Us

For questions or concerns about your privacy:

Email: support@mymunicapp.co.za